Tapure Shipping and Returns Policy



Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via DPD. Delivery is next working day on small items subject to availability. However, delivery may take up to five working days.

The contents of your order and your delivery postcode area will determine which delivery services we will use. You may receive your order by pallet delivery to reduce the risk of damage to goods and reduce delivery carbon emissions. This can be split on the delivery waggon for unloading, alternatively you may receive your order in multiple delivery’s.

Delivery will be between the hours of 8am and 6pm; we are unable to confirm a delivery time on every item we ship. We will try our best to provide delivery updates via the delivery provider.
Tapure® will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Tapure® shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Force Majeure

Tapure® shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns for refund

If you need to return a product purchased from Tapure® then you have 28 working days to do so. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.

The goods should also be returned with their original box, packing and accessories.

Returns under warranty

Please email – [email protected], with your order number detailing the issue and we will respond accordingly.

*Please note we are not responsible for any costs arising from the removal and refitting of the purchased items.

Any replacement/repair which is due to a fault or manufacturing defect under warranty, we will include a refund of the applicable delivery charge and deliver back to you FOC.

Please post returns to the following address:

73 Southowram bank
West Yorkshire

This returns policy does not affect your legal rights.

Cancellation of Orders

You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by emailing [email protected]



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